Shipping Policy

Shipping Policy

Last Updated: October 2026

This page is the single source of truth for how DelixLabs ships. If anything elsewhere on the site says otherwise, this page controls.

1. Where we ship

We ship within the United States only, from our US inventory. We do not ship internationally at this time.

2. Processing and dispatch

Orders placed before 2:00 PM Central Time on a business day ship the same day. Orders placed after 2:00 PM CT, on weekends, or on US public holidays ship the next business day. A USPS tracking number is emailed to you as soon as the label is created.

Rarely, an item may be temporarily out of stock after you order. If that happens we will email you within one business day with the option to wait, swap, or receive a full refund for that item.

3. Shipping rates

  • Orders of $100 or more: free standard US shipping.
  • Orders under $100: flat $10 standard US shipping.

Rates are shown at checkout before you pay. The $100 threshold is calculated on the order subtotal after any discounts.

4. Carrier and delivery time

We ship USPS Priority Mail (tracked). Delivery is typically 2–3 business days after dispatch. Delivery dates are carrier estimates and are not guaranteed; weather, carrier disruptions and seasonal volume can add time.

5. Packaging

Vials ship in plain, unbranded boxes with no indication of contents, with protective padding. Lyophilized peptides are stable at room temperature for the transit window, so we do not ship with cold packs domestically.

6. Lost, damaged or incorrect shipments

If tracking shows your package as delivered but you did not receive it, or the carrier confirms it was lost in transit, we reship at no cost. If your order arrives damaged, or contains the wrong item, email us within 48 hours of delivery with your order number, a description of the problem and clear photos of the packaging and contents, and we will send a replacement. See our Refund & Return policy for the full terms.

7. Incorrect addresses

Please check your shipping address at checkout. Orders returned to us because of an incomplete or incorrect address can be reshipped once the address is corrected; the reshipment postage is the customer’s responsibility.

8. Contact

Shipping questions: support@delixlabs.com. We reply within one business day.