Privacy Policy
Effective Date: March 2026
DelixLabs (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
1. Information We Collect
We may collect the following categories of information:
Personal Information
- Full name
- Email address
- Phone number
- Billing and shipping address
Transaction Information
- Order history
- Purchase details
- Payment confirmations
Technical Information
- IP address
- Device type
- Browser information
- Site usage activity
2. How We Use Information
We use collected information to:
- Process and fulfill orders
- Provide customer support
- Communicate order confirmations and updates
- Improve website functionality and performance
- Detect fraud and maintain platform security
- Comply with applicable laws and regulations
3. Payment Processing
All payments are processed securely through third-party payment processors.
DelixLabs does not store credit card or payment information on its servers.
4. Information Sharing
We do not sell or rent personal data.
We may share information with:
- Payment processors
- Shipping carriers
- Fulfillment partners
- Analytics providers
- Legal authorities when required by law
5. Cookies & Tracking
We use cookies and similar technologies to:
- Maintain session integrity
- Analyze website traffic
- Improve user experience
You may disable cookies through your browser settings; however, certain features of the website may not function properly.
6. Data Retention
We retain personal information as long as necessary to:
- Provide services
- Maintain account and transaction records
- Comply with legal obligations
- Resolve disputes
7. Data Security
We implement commercially reasonable safeguards to protect personal information.
However, no system or method of transmission over the internet can guarantee absolute security.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Request corrections to inaccurate information
- Request deletion of your data (subject to legal requirements)
To exercise these rights, please contact:
Email: support@delixlabs.com
Cart Recovery & Abandoned Checkout Emails
If you add products to your cart and enter your email address at checkout but do not complete your purchase, we may use that email address to send you a small number of follow-up reminder emails (typically up to three) to help you complete your order. These messages may include a discount code as an incentive.
The information collected for this purpose is limited to the email address you provided at checkout, the items in your cart, and the time the cart was abandoned. This data is processed on the basis of our legitimate interest in recovering potentially lost sales and providing a helpful customer experience.
You can unsubscribe from these reminder emails at any time by clicking the unsubscribe link included in every cart recovery email, or by emailing support@delixlabs.com to request removal. Unsubscribing will stop future cart recovery emails but will not affect transactional emails (such as order confirmations) for purchases you do complete.